英语写作自考2011年1月试题真题及答案(00603)

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  • 卷面总分:100分
  • 试卷类型:真题考试
  • 测试费用:免费
  • 答案解析:是
  • 练习次数:3次
  • 作答时间:150分钟
试卷简介

本试卷满分100分,测试时长150分钟,题型包括Supply the missing paragraph,Write an outline,Compose an essay三类。

  • Supply the missing paragraph
  • Write an outline
  • Compose an essay
试卷预览
1

May I Help You?

The world is rapidly changing from an industrial economy to a service economy. There are fewer and fewer small factories and farms. As a result, a decreasing number of people are employed in manufacturing. How many shoemakers or bakers do you know? You probably don'tknow any, but you do know the advertising people for the shoemakers and salespeople for ovenmanufacturers. In a service economy such as ours, there are service providers and consumers,who receive a service. According to the authority of the provider, there are three basic relationships between service providers and consumers: customer and salesperson, student andteacher, and patient and doctor.

In the retail industry, people often say,“The customer is always right.” What they mean is that a salesperson never argues with a customer. If a 350-pound man wants to buy a pink bikini swimsuit, that's his business. The salesperson is there to make the customer feel good about shopping at that particular store so that he'll come back again and again. A salesperson can try to interest the customer in a different style, but she never tells the customer what to do. In the service relationship between the customer and the salesperson, the customer has all the authority.

The relationship between a student and a teacher is different all over the world. It also varies depending on the age of the student. We tend to accept that“the teacher is always right”through the years of compulsory education. However, once people are old enough to make some choices about their education, the relationship changes. If you want to learn to play the piano, for example, you will probably look for a teacher who will teach you in the way you want to learn. Nevertheless, you still believe that your teacher knows much more about the subject than you do, so in this service relationship, the teacher has medium level of authority.

Certain service providers have such specialized skills and knowledge that we tend to allow them complete authority in making decisions about what is the best. The doctor-patient relationship is an example of such a relationship. We expect (rightly or wrongly) that the doctor is such an expert that if she says,“You need surgery,”we usually don't say,“No, thank you. ”However, the medical profession is changing as many patients are becoming better educated about their conditions. It is now common practice in many parts of the world to get a second doctor's opinion about how to treat a serious illness. Even so, in the traditional doctor-patient relationship, it is the doctor who has most, if not all, of the authority.

In conclusion, most of us will be on both sides in a service relationship at some point in our lives. You may be a customer at noon and a salesperson at 1 p.m. You may be a teacher at the age of twenty-eight and a student at the age of fifty-eight. If you become an expert in a certain field, such as engineering, medicine, law, or psychology, you may be a client or patient one day and the service provider the next. However, you will never be both at the same time, and providing great service to your clients will still be based on the fundamental principle of understanding what your customer wants and needs.

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