- 9
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There is little chance of our coming to business because of the big difference between our prices.
- A.go to the folk concert
- B.visit the Art Museum
- C.watch the ballet
- D.none of the above
- A.纪念的
- B.不朽的
- C.长期的
- D.深远的
- A.The ballet “the Nutcracker” will be put on once
- B.The folk concert will last three days.
- C.the Israeli paintings will be displayed for a month
- D.China National Art Museum lies in Xicheng District.
- A.deer
- B.birds
- C.sheep
- D.flowers
- 22
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When a customer finds that his purchase has a fault in it, the first thing he should do is to ____.
- A.write a firm letter of complaint to the store of purchase
- B.show some written proof of the purchase to the store
- C.complain personality to the manager
- D.threaten to take the matter to court
- A.asking politely to change the item
- B.saying firmly that the item is of poor quality
- C.showing the faulty item to the manufacturer
- D.explaining exactly what is wrong with the item
- A.This is the warranty; you must change a new one for me
- B.The tape recorder is not so good as before
- C.The sound coming out of the right speaker is unclear.
- D.This tape recorder doesn’t work.
- A.a public organization
- B.the manufacturer
- C.the store manager
- D.a shop assistant
- A.aroused
- B.raised
- C.arose
- D.rose
- A simple and common method used by many consumers is to complain directly to the store manager. In general, the “ higher up” the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer
- Complaining is usually most effective when it is done politely but firmly, especially when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rathe
- A.how to make an effective complaint about a faulty item
- B.how to deal with complaints from customers
- C.how to settle a consumer’s complaint about a family item
- D.how to avoid buying a faulty item
- A.is prohibited
- B.is banned
- C.be prohibiting
- D.be be banned
- A.prefer to
- B.are supposed to
- C.might as well
- D.would rather
- A.should have had
- B.must have had
- C.could have had
- D.would have had
- A.might have been
- B.should have been
- C.might not have been
- D.should not have been
- A.thunder
- B.hurricane
- C.lighting
- D.climate
- A.descended
- B.the descent
- C.ascended
- D.the ascent
- A.crime
- B.corruption
- C.addiction
- D.accusation
- A.built
- B.set
- C.established
- D.strengthened
- A.shocked
- B.embarrassed
- C.interested
- D.fascinated
- A.of
- B.with
- C.on
- D.to
- A.intruded
- B.invaded
- C.surrendered
- D.challenged
- A.on
- B.against
- C.from
- D.of
- A.modified
- B.changed
- C.corrected
- D.replaced
- A.likes
- B.seems
- C.resembles
- D.is the same
- A.Generally speaking
- B.As a whole
- C.Strictly speaking
- D.To a certain extent
- A.source
- B.resource
- C.nature
- D.beginning
- 44
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It was 40 days later that the rebels in the boundary areas of the country______ to the authorities.
- A.negotiated
- B.overcame
- C.descended
- D.surrendered
- A.competition
- B.tolerance
- C.patience
- D.conflict
- A.really
- B.actually
- C.virtually
- D.truly
- A.nevertheless
- B.although
- C.in case
- D.so that
- A.adaptable
- B.comfortable
- C.convenient
- D.available
- A.unceasingly
- B.gradually
- C.continuously
- D.continually
- A.lest
- B.until
- C.unless
- D.provided
- A.mood
- B.emotion
- C.attitude
- D.feeling
- A.spot
- B.point
- C.track
- D.trace
- A.lack
- B.withdraw
- C.omit
- D.leak
- A.stung
- B.stuck
- C.bitten
- D.scratched
- A.step
- B.progress
- C.pace
- D.touch
- A.debate
- B.consult
- C.dispute
- D.bargain