——Do you have my passport, Joe?? 

——"Yes, I have______ right here."

You are the managing director of a large delivery company. An important customer has complained about the service of your company. Write a memo lo your company’ s Customer Service Manager：

saying who the important customer is,

telling him that the complaint is about the bad damage of the goods on arrival,

asking the service department to investigate and give the customer a reply without delay.

你的公司生产各类办公家具，最近收到客户的来信，询问新款的文件柜。请写一封应求推销信，内容如下; 

1.确认收到来信，感谢对方询问该产品。 

2.介绍该产品的特点为使用简单、存档方便、节省空间、价格合理、所以非常畅销。 

3.交货迅速，如及时下订单，更能给予5%的折扣。 

4.库存不多，望早日订货，以便能为对方提供满意的服务。

Owing to the bad health of my father I have to leave this city and return to my hometown.

At one time-perhaps 30 or 40 years ago a manager could expect his workers to stand up and give him a courteous greeting.

It is important to communicate effectively in business nowadays!

The managing director will have a face-to face talk with his employees.

Tom said we are a small company running on a purely local service."

I think we need to buy a large, steel cabinet.

At the beginning of the meeting, the sales manager first reviewed this years sales record.

As you know I plan to ask him to come and do a workshop for our staff here.