沟通是项目管理的一项重要工作，如图1-2所示为人与人之间的沟通模型。该模型说明了沟通的发送者收集信息、对信息进行加工处理、通过通道传送、接收者接收并理解和接收者反馈等若干环节。由于人们的修养和表达能力的差别，在沟通时会产生各种各样的障碍。语义障碍最常出现在(55)。

Project Quality Management processes include all the activities of the (75) that determine quality policies, objectives and responsibilities so that the project will satisfy the needs for which it was undertaken.

The process of (74) schedule activity durations uses information on schedule activity scope of work, required resource types, estimated resource quantities, and resource calendars with resource availabilities.

A project management technique that is currently in widespread use is the (73). The purpose of this technique is to detail, in hierarchical fashion, all of the activities that are required to meet project objectives.

(71) are individuals and organizations that are actively involved in the project，or whose interests may be affected as aresult of project execution or project completion．They may also exert influence over the project and its results．

In fixed price contract which of the following holds true? (72).

以下关于项目收尾与合同收尾关系的叙述，正确的是(70)。

权变措施是在风险管理的(69)过程中确定的。

(68)是指确定哪些风险会影响项目并以书而形式记录其特点的管理过程。

系统集成公司RT为多个行业编写客户账目管理软件，张某是RT公司的项目经理。现在有一个客户要求进行范围变更，(66)不是此变更所关注的。

在项目风险管理的基本流程中，不包括(67)活动。