- A.Answering phone calls.
- B.Receiving visitors.
- C.Writing e-mails to customers.
- D.Making reservations.
- A.Go ahead
- B.Don’t mention it
- C.No doubt
- D.Just forget it
- A.don’t I
- B.didn’t I
- C.hasn’t it
- D.didn’t it
- A.Not at all
- B.Never mind
- C.Yes, I will
- D.No, I don’t mind
- A.could
- B.would
- C.might
- D.should
- A.ask
- B.look
- C.tell
- D.meet
- A.Do you
- B.Can you
- C.Would you like to
- D.do you
- A.Yes, I did
- B.No, I didn’t.
- C.Yes, of course.
- D.Oh, I am fed up with you.
- A.on the whole
- B.generally speaking
- C.on the other hand
- D.first of all
- A.Yes, I have.
- B.Of course, I have.
- C.It’s ten to five.
- D.Sorry, I don’t.